1. Introduction
Welcome to Moonlit Travels! By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
2. Services Provided
Moonlit Travels offers vacation planning and booking services, including but not limited to Couples Getaways, Solo Travel, and Family Vacations. We act as an intermediary between you and travel service providers such as airlines, hotels, tour operators, and other travel-related services.
3. Booking and Payment
- Booking Process: All bookings made through Moonlit Travels are subject to availability and confirmation by the travel service providers. We will provide you with a detailed itinerary and payment information once your booking is confirmed.
- Payment: Full payment is required at the time of booking unless otherwise stated. Payments can be made through credit cards, bank transfers, or other accepted payment methods. Moonlit Travels is not responsible for any fees incurred due to currency exchange rates or transaction charges by your payment provider.
4. Cancellations and Changes
- Cancellation by You: Cancellations must be made in writing and are subject to the cancellation policies of the respective travel service providers. Please note that certain bookings may be non-refundable.
- Cancellation by Service Providers: Moonlit Travels is not responsible for any cancellations or changes made by travel service providers. We will assist you in securing alternative arrangements whenever possible, but additional costs may apply.
- Changes to Booking: Any changes to your booking must be requested in writing and may be subject to availability and additional charges.
5. Travel Documents
- Passport and Visa: It is your responsibility to ensure that you have the required travel documents, including a valid passport and any necessary visas, before the start of your trip. Moonlit Travels is not liable for any issues arising from the lack of proper documentation.
- Health Requirements: Please check with your physician and relevant authorities regarding any health requirements for your destination, including vaccinations.
6. Travel Insurance
Moonlit Travels strongly recommends that you purchase comprehensive travel insurance that covers trip cancellations, medical emergencies, lost baggage, and other unforeseen events. We are not responsible for any losses or expenses incurred due to your failure to obtain adequate insurance.
7. Liability
- Limitation of Liability: Moonlit Travels acts as an agent for travel service providers and is not responsible for any loss, injury, damage, or delay caused by actions or omissions of these providers. Our liability is limited to the fees paid to us for our services.
- Force Majeure: Moonlit Travels is not liable for any failure or delay in performing our obligations due to events beyond our control, including but not limited to natural disasters, war, strikes, or government restrictions.
8. Complaints and Disputes
- Complaints: If you have any complaints during your trip, please contact us immediately so we can address the issue. Complaints after the conclusion of the trip must be submitted in writing within 30 days.
- Disputes: Any disputes arising from or related to your use of Moonlit Travels' services will be governed by the laws of the jurisdiction where Moonlit Travels is registered.
9. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
10. Amendments
Moonlit Travels reserves the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms regularly.
11. Acceptance of Terms
By using Moonlit Travels' services, you acknowledge that you have read, understood, and agreed to these terms and conditions.